Support that knows your systems.
Managed-plan clients get priority support through the customer portal. Everyone else: the FAQ below answers the common ones.
Frequently asked questions
Where is my data hosted?
On infrastructure we operate ourselves, behind Cloudflare, with nightly encrypted off-site backups. For cloud services (email, etc.), data resides with the provider (Google/Microsoft) under their Canadian-applicable terms.
Do you lock clients in?
No. Everything we build is documented, and you get admin credentials and an exportable backup. If you leave, you leave with your systems and your data.
What happens if something breaks at 2 AM?
Our monitoring alerts us first — usually before you notice. Managed Professional and Cybersecurity Plus plans include priority response windows defined in your agreement.
Are the free security tools safe to run against my site?
Yes. All checks are passive reads (TLS certificate, headers, DNS records) — the same information any visitor's browser receives. We never probe beyond that, and every scan is logged.
Do you support home users?
Our plans are built for businesses, but ask — if it's a small job we'll quote it honestly or refer you to someone good.